By e-mail: Filling out the form below will help route your message to the appropriate people.

Note:
If you're writing us about a specific incident involving our service, any detailed information you can provide will be helpful in our researching, identifying, and addressing any service-related matters. For example, a bus number, route number, employee ID, etc., are all helpful details. A precise time, date, and location are also helpful.

Thanks, in advance, for your message. We do appreciate your comments and will do our best to answer any questions or concerns you may have. Emails will be answered within normal business hours of 7:30am - 5pm, Monday - Friday, excluding holidays.

Title VI
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Central New York Regional Transportation Authority (hereinafter referred to as Centro) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. 

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